How HioKey works?

HioKey relies on hardware to keep all the sensitive data you have, such as passwords and credit cards, physically protected. HioKey is now reachable through Chrome and Edge and the communication is based on Bluetooth Low Energy.

How to use HioKey on Chrome or Edge?

1. See the download page to get the extension.
2. Install the HioKey's extension;
1. It will automatically open the HioKey's dashboard;
2. The HioKey icon will be added on top of your page, looks gray at first time.
3. If you are using Windows 10, follow the steps below to pair the HioKey with your Windows for the first time. Otherwise, go to Step 4.
1. Select Start > Settings > Devices > Bluetooth & other devices;
2. Press the HioKey’s button, a blue LED will start blinking;
3. Select Add Bluetooth or other device;
4. Select Bluetooth;
5. Click on HioKey; and
6. Enter the default pairing PIN 123456 for the first time usage
4. In the HioKey's dashboard, click 'Pair to a HioKey'; and
5. Press the HioKey’s button, a blue LED will start blinking; and
6. Select your HioKey and press the 'pair' button.

Am I connected to HioKey or not? What HioKey icon can say about that?

The HioKey icon will be appeared on the extension area, on top-right of your browser and it is connected if the icon is not looking gray.

What do I need to install?

The only thing that you need is an extension that currently is available for Chrome and Edge.

How to see and manage accounts?

In HioKey's dashboard, open the Accounts tab, then click on the 'Refresh' button and wait for accounts to be fetched your connected HioKey.

How to import accounts?

In HioKey's dashboard, open the Accounts tab, there you can see the import icon on the task bar. Click the 'Import' button and follow the instructions. You are able to import accounts for Chrome password managers too.

How to export account?

In HioKey's dashboard, open the Accounts tab, there you can see the export icon on the task bar. Click the 'Export' button and follow the instructions.

How to set or manage HioKey PIN?

In the Dashboard, open the Settings tab, there you can find link button(s)/section to enable, change or remove a PIN.

When PIN is required if it's set?

You will be asked to enter a PIN only once on first time initiating the connection.

What are the differences between Client PIN and Pairing PIN?

Pairing PIN is actualy the Bluetooth pairing PIN and Client PIN (we call it simply PIN in the HioKey's dashboard) is a HioKey's protection mechanism which is used to authenticate the user by HioKey device.

How to reset your HioKey device to factory settings?

ATTENTION: A factory reset erases all your data including Pairing/Client PIN, URLs and Passwords from your device.

1. First, click the HioKey's button
2. Then choose the 'Reset a HioKey' in HioKeys's extension menu
3. There a list of paired HioKeys pops up, select your HioKey and
4. Click 'pair'; after that, your HioKey's red light starts to blink.
5. Press and keep the HioKey's button for 10 seconds until the red light starts to blink which indicates that the device is being reset.
6. The device will restart after this and green light shows the end of reset.

What we can do when something doesn’t work properly?

To resolve the issue, try the following instruction, but each one at a time:

1. Reload the HioKey's dashboard tab by pressing the F5 key or clicking on the Chrome's reload button.
2. Re-pair your HioKey with Chrome by pressing the 'Pair to a HioKey' button in HioKey's dashboard>'My HioKey' menu.
3. Press and hold the HioKey's button for 5 seconds until the red LED lights up, then pair it again.

4. Unpair your HioKey with the computer's Bluetooth, usually by pressing the 'Remove device' button, and pair it again.

   if the "Remove device" button does not remove (un-pair) your HioKey, you may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

   1. Press Windows key + X.
   2. Click on Device Manager.
   3. Click on View.
   4. Click on Hidden Devices.
   5. Search for the Bluetooth device.
   6. Right click on the Bluetooth device and click uninstall.
   7. Try to remove the device again.
5. Turn off the Bluetooth on your computer, or detach the Bluetooth dongle, and make sure your HioKey doesn’t connect to any other devices. After that, turn on again the Bluetooth.
6. Restart your computer

How to replace the battery?

Please take a look at:
https://www.gethio.com/battery